I had the most diabolical toothache in the history of man, and my regular dentist could not perform the extraction necessary to remedy the pain, so she referred me to an oral surgeon in her network that was out of town and could not fix me for a week. Unacceptable. Thank God for yelp, I was able to find Dr. Fong and they were able to book as early as I could come in. This is my first yelp review in a couple of years, I mean, I've lost some faith in some businesses and in people in general, but I have to give this office the props they deserve. The office staff was super friendly, and totally genuine. Not the fake nice that you get from normal receptionists who give you fake smiles and fake sweet voices because it's their job. These people were genuinely kind and attentive. Filled out some straightforward paperwork, took an x-ray, and saw the doctor. No waiting in a waiting room, then waiting in an x-ray room, then waiting in a chair etc... Came in, they did everything efficiently and the doctor came and took care of me. He took about 15 minutes asking and answering questions and explaining the procedure, and then another 10 minutes performing the "surgery." I was awake and anesthetized only in the area he was cutting, and honestly, I didn't even realize that the tooth was already out until he said, "okay, I'm done." Quick, painless and a breeze. Now the service and price itself deserve five stars, but this guy went above and beyond. The staff was babysitting my 8 year old son in the waiting room when his ipod touch ran out of battery, and the doctor called and asked his son to bring him a charger. Needless to say, my boy did not get bored waiting for me to finish. The follow up- world class. That evening, the office staff called to make sure I was okay, and then Dr. Fong even took a call at an Oakland A's game to answer questions. Yes, they gave me his cell phone in case I had an emergency over the weekend. I have scheduled appointments for the rest of my family. The dentist is not usually something I get too excited about, but this place rocks. To the professionally feng shui office, to the excellent staff, to the doctor, five stars all around.
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